REFUND POLICY (DIGITAL PRODUCTS)

Due to the nature of digital products (ebooks, templates, recipes, and online courses):

All sales are final except the 7-day guarantee of our course

We do NOT offer refunds, exchanges, or cancellations once access has been granted except e offer a 7-day satisfaction guarantee for our online course.

1. EU LAW COMPLIANCE (IMPORTANT)

Under EU law (Directive 2011/83/EU):

You explicitly agree that:

  • Digital content is delivered immediately

  • You waive your 14-day withdrawal right

2. COURSE REFUND POLICY (7-DAY GUARANTEE)

We offer a 7-day satisfaction guarantee for our online course.

If you are not satisfied, you may request a refund within 7 days of purchase, subject to the conditions below.

Eligibility Conditions

Refund Policy – Core Course

We offer a 7-day satisfaction guarantee.

You may request a refund if:

  • Requested within 7 days of purchase

  • You have completed no more than 30% of the course

  • You must not have downloaded substantial course materials (where applicable)

We reserve the right to verify course usage before approving a refund.

Refund Policy – Premium Course

We offer a 7-day conditional refund.

You may request a refund if:

  • Requested within 7 days

  • You have completed no more than 25% of the course

  • You have not downloaded substantial materials

We reserve the right to verify course usage before approving a refund.

Refund Policy – Luxury Course

Due to the inclusion of personalized feedback and advanced content:

We offer a 5-day limited refund window.

Refunds are available only if:

  • Requested within 5 days of purchase

  • Less than 20% of the course has been accessed

  • NO feedback has been submitted or reviewed - once feedback is used - no refund

We reserve the right to verify course usage before approving a refund.

Refund Policy – VIP Course

Due to the high-value nature of this program, including personal sessions:

  • No refunds are provided once the first session is scheduled or conducted

Before that:

A refund may be granted only if:

  • Requested within 3 days of purchase

  • No 1:1 sessions have been used

  • Less than 10% of the course has been accessed

We reserve the right to verify course usage before approving a refund.


Non-Refundable Cases

Refunds will NOT be granted if:

  • More than 30% of the course has been accessed

  • Materials have been downloaded extensively

  • The request is made after 7 days

How to Request a Refund

To request a refund, contact us at:

[your email]

Include:

  • Your order details

  • Reason for request (optional but appreciated)

Processing

Approved refunds will be processed within 5–10 business days via the original payment method.

Abuse and Misuse Policy

We reserve the right to refuse refunds if:

  • A user repeatedly purchases and refunds

  • There is evidence of content consumption beyond limits

  • Content has been copied, downloaded, or shared

3. Exceptions

Refunds may only be granted if:

  • The product was not delivered

  • There is a technical issue caused by us

4. Contact

For issues, contact: camelliaradova@gmail.com

By purchasing any digital course:

  • You consent to immediate access to digital content

  • You acknowledge that you waive your right of withdrawal under EU Consumer Rights Directive

These refund policies are voluntary commercial guarantees, not legal obligations.